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FAQ Questions

One of the most prevalent problems encountered is either the streaming service buffering or not working on specific devices. This is often due to either a WiFi signal strength issue, a problem with the specific streaming device, or the TV itself. The TV's built-in apps (Netflix, Amazon Prime, etc.) are often problematic. They do not receive regular software updates and are not well optimized to use with various streaming services. It is best to use a separate streaming device. We recommend a Firestick, Roku, or Smart TV. For more information on how to troubleshoot your Firestick, Roku, or Smart TV, please refer to the relevant sections of our Help Center.
In numerous cases, sluggish internet speeds are the result of either a WiFi signal strength problem or the device being used. It is also possible that the device itself is the cause of the problem. Try testing speed on various devices and see if the issue persists across all devices. If it is an individual device, it is likely the device itself. If the problem persists on all devices, please contact our support center. For more information on how to troubleshoot slow internet speed, please refer to the Slow Speed section of our Help Center.
If you're currently unable to access the internet, please check the status of your ONT (the white or black box with the word ADTRAN printed on it). Make sure it is on and that the LOS light is not blinking red. If the LOS light is blinking red, it means there is a problem with the fiber line, and you will need to contact our support center. If the LOS light is green and you are still unable to access the internet, pull the power out of the wall for 30 seconds then plug it back in. The ONT will take up to 3 min to boot up. Next try restarting your router by pulling the power out of the wall for 30 seconds then plugging it back in. Please make sure the flat white cable from the ONT to the router is plug into the WAN (blue port) else the internet will not work. For more information on how to troubleshoot a lack of internet access, please refer to the No Internet section of our Help Center.
If you're encountering issues with making outbound calls or receiving inbound calls, try restarting your router and your ATA (the black box). If the problem persists after a restart, please contact our support center. For more information on how to troubleshoot phone issues, please refer to the Phone Not Working section of our Help Center.
Occasionally, your camera may experience intermittent internet connectivity issues. This is often due to either a WiFi signal strength issue, a problem with the camera, or the internet connection itself. Try moving the camera closer to the router or using a WiFi extender to boost the signal. If the problem persists, please contact our support center. For more information on how to troubleshoot camera issues, please refer to the Camera section of our Help Center.
In a setup where you have multiple routers, one of them might have a red light indicating an issue. In most cases, this is due to one of the routers not being properly connected to the internet. Make sure all cables are properly connected and that the router is turned on. If the problem persists, try restarting the routers one by one. If the red light continues to show, please contact our support center. For more information on how to troubleshoot router issues, please refer to the Routers section of our Help Center.
Talkie operates on a post-pay billing system. This means that the first invoice will typically be generated within a week after installation. The first invoice may include the installation fee and the first month of service. From then on, billing will occur monthly on the same day. For more information on how to understand your bill, please refer to the Billing section of our Help Center.
Tip of the day. Talkie intends to bury the fiber cable beneath your lawn within 2-4 weeks of the installation. The time it takes to bury the cable can vary depending on weather conditions and other factors like Miss utility. We appreciate your patience during this process. If the cable is still not buried after 3 weeks, please contact our support center. For more information on the installation process, please refer to the Installation section of our Help Center.
No need to worry. If the service is not yet installed, you can cancel your order without any charges. If the service is already installed, you will be billed for the installation and the first month of service. For more information on order and cancellation, please refer to the Orders and Cancellation section of our Help Center.
Talkie operates on a no-contract basis. This means you are not locked into a long-term contract and can cancel your service at any time without any early termination fees. For more information on contracts and cancellation, please refer to the Contracts and Cancellation section of our Help Center.
While Talkie provides the option to use their routers, you also have the option to use your own router. However, please note that not all routers are compatible with the Talkie service. If you choose to use your own router, make sure it is a router that is compatible with fiber optic technology. For more information on compatible routers, please refer to the Routers section of our Help Center.
We are presently unable to accommodate a change in the billing due date. The billing date is determined by the date of your installation. For more information on billing, please refer to the Billing section of our Help Center.
Yes! In order for us to obtain your phone number, please do not cancel your phone service with your current provider until after the porting process has been completed. For more information on how to port your phone number, please refer to the Porting section of our Help Center.
Please see the YouTube TV. (17) Diving into your Talkie Hardware Setup - YouTube
Latency is essentially an end-to-end measurement of the delay in data transmission. Several factors can contribute to latency, such as the distance between the source and destination of data, the number of intermediate nodes that data must pass through, the amount of traffic on the network, and the speed of the network hardware. For more information on latency, please refer to the Latency section of our Help Center.
Although Talkie can assist with connecting your devices to the internet, we do not provide desktop support. This means that we do not offer troubleshooting for individual applications or software on your computer. For more information on the support we provide, please refer to the Support section of our Help Center.
Here is a list of voice mail commands you can use to check your voicemail: *99 to access your voicemail. 1 to replay the current message. 2 to save the current message. 3 to delete the current message. 5 to repeat the current message. 7 to skip back during the message playback. 8 to pause/resume the message playback. 9 to skip forward during the message playback. For more information on how to use your voicemail, please refer to the Voicemail section of our Help Center.
Talkie, being a Competitive Local Exchange Carrier (CLEC), is entitled to use public utility easements. This is often done through the installation of underground or overhead fiber optic cables. We make every effort to minimize our impact on your property during installation and repair. For more information on utility easements, please refer to the Utility Easements section of our Help Center.
Although Talkie doesn't provide a published map of areas they plan to service in the future, they are continuously expanding. You can register your address on our website and we will notify you once our service becomes available in your area. For more information on service availability, please refer to the Availability section of our Help Center.
Talkie offers a three-year rate guarantee for internet service, which means your monthly rate for internet service will not increase for three years from the date of installation. After three years, your rate may increase but will not exceed the then current standard rate for internet service. For more information on pricing, please refer to the Pricing section of our Help Center.
Although Talkie does not maintain a list of approved routers, we do provide a list of recommended routers. These are routers that we have tested and found to be compatible with our service. However, you are free to use any router that is compatible with fiber optic technology. For more information on routers, please refer to the Routers section of our Help Center.
WiFi extenders, although an older technology, can still be used effectively in many situations. However, a mesh network provides a more comprehensive solution for WiFi coverage in larger homes. Talkie can assist in setting up either solution, but the choice between the two will depend on the specifics of your home and your needs. For more information on WiFi extenders and mesh networks, please refer to the WiFi section of our Help Center.
Talkie's regular business hours are from Monday to Friday, 9 AM to 5 PM. However, we do have after-hours support for emergencies. If you encounter a problem outside of regular business hours, you can contact our after-hours support line. Please note that after-hours support is intended for emergencies only. For more information on our support hours, please refer to the Support section of our Help Center.
Talkie Address is 99 Talbot Blvd Chestertown MD 21620 the phone number is 844-582-5543
Our TV service is coming soon. For now most of our customers are using YouTube TV as their streaming TV
Often you will need to reboot your router. If this does not fix the bad Backhaul status then you can perform a factory reset on the second router. Note do not factory format the main router.
Coon Box Road will be active in the first at of 2024
No, The modem called an ONT is Proprietary to our network. This is .supply that no cost
There is a flat $99 fee.